Have questions? We’ve compiled the most common inquiries from our customers to help you shop with confidence. If you don’t find what you’re looking for, feel free to contact us at support@mowerlift.com.
🛒 Ordering & Payment
Q: How do I place an order?
A: Simply browse our product pages, add the item(s) to your cart, and proceed to secure checkout. You will receive an order confirmation email immediately after purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payments.
Q: Will I receive a confirmation after placing my order?
A: Yes. Once your order is placed, you’ll receive an email confirmation with your order number and item details.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Orders are typically delivered within 5 to 7 business days after they are processed.
Q: How much is shipping?
A: We offer free shipping on orders over $500. Orders under $500 may include a calculated shipping fee at checkout.
Q: Do you provide tracking information?
A: Yes. Once your order ships, you’ll receive a tracking number via email to monitor delivery.
Q: Where do you ship?
A: We ship across the continental U.S. (Lower 48 states). We currently do not ship to Alaska, Hawaii, or internationally.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, as long as the item is unused, unassembled, and in its original packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product arrived damaged or we sent the wrong item.
Q: How long does it take to get a refund?
A: Refunds are issued within 5–7 business days after the returned item is inspected and approved.
⚙️ Products & Warranty
Q: Do your products come with a warranty?
A: Yes. Most products come with a manufacturer’s warranty, which will be mentioned on the product page.
Q: Do you sell replacement parts or accessories?
A: Yes, we offer a selection of parts and accessories. Contact us if you’re looking for a specific component.
Q: How do I know which mower or lift is right for me?
A: Our product descriptions include sizing, specs, and use cases. If you need personalized help, email us and our team will assist you.
📞 Support & Contact
Q: How can I contact customer support?
A: You can email us at support@mowerlift.com. We respond within 24 hours on business days.
Q: What are your customer service hours?
A: Our support team is available Monday–Friday, 10:00 AM – 5:00 PM CST.
Still have questions?
📧 Email us anytime at support@mowerlift.com — we’re happy to help!